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We are committed to protecting the privacy and security of any personally identifiable information (PII) you provide us. PII includes information that can be linked to a specific individual, such as name, address, phone number, or email address.
Questions regarding this policy should be emailed to firstname.lastname@example.org or sent via postal mail to Elite Stays, C/O Taggerty Post Office, Taggerty 3714 Victoria, Australia.
What Information We Collect
In an effort to keep our service as simple and easy as possible we do not create, use or store profiles of our customers. We only record PII and other information that we reasonably require to do business with you. Elite Stays collects PII when you:
How We Use Your Information
- Make a booking
Your full name, address, email address and phone number are taken each time you make a booking with Elite Stays.
- Contact Elite Stays
Elite Stays collects PII such as your full name, address, email address and/or telephone number whenever you submit a query or suggestion, or request assistance with a booking.
Elite Stays uses your PII only for the purpose of responding to and fulfilling your requests for our products and services. Information collected on Elite Stays may be used to:
Who We Share Your Information With
- Purchase Elite Stays products or services
Information collected when you purchase from Elite Stays is used to charge your credit card and deliver your booking confirmation electronically. We may also contact you about your stay for customer service purposes or to make any changes or cancellations to your booking.
- Respond to your questions or suggestions
We will use your address, email address and/or telephone number to contact you when you submit a question or suggestion.
Elite Stays does not disclose any information about customer bookings to anyone except in the following circumstances:
How You Control and Access Your Information
- Legal obligations
Elite Stays may be required by law to disclose information provided by you to Elite Stays for the purposes of obtaining products or services from Elite Stays. Elite Stays may also disclose information against someone who poses a threat to Elite Staysís interests (such as customer fraud) or whose activities could cause harm to others.
Elite Stays believes that site visitors and customers should have control over the collection and use of their PII. You have control and access to your information as follows:
- Booking information
If at anytime you would like to alter the PII you provided to Elite Stays in your booking, please contact us.
If at anytime you wish to enquire about any of your PII that is stored by Elite Stays please contact us.
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