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Privacy Policy
We are committed to protecting the privacy and security of any personally identifiable information (PII) you provide us. PII includes information that can be linked to a specific individual, such as name, address, phone number, or email address.
This privacy policy explains how Elite Stays handles and protects your PII in accordance with commonly accepted privacy principles. Elite Stays reserve the right to modify or amend this policy at any time and for any reason. Any material changes to this privacy policy will be posted prior to their implementation.
Questions regarding this policy should be emailed to info@elitestays.com.au or sent via postal mail to Elite Stays, C/O Taggerty Post Office, Taggerty 3714 Victoria, Australia.
What Information We Collect
In an effort to keep our service as simple and easy as possible we do not create, use or store profiles of our customers. We only record PII and other information that we reasonably require to do business with you. Elite Stays collects PII when you:
- Make a booking
Your full name, address, email address and phone number are taken each time you make a booking with Elite Stays.
- Contact Elite Stays
Elite Stays collects PII such as your full name, address, email address and/or telephone number whenever you submit a query or suggestion, or request assistance with a booking.
How We Use Your Information
Elite Stays uses your PII only for the purpose of responding to and fulfilling your requests for our products and services. Information collected on Elite Stays may be used to:
- Purchase Elite Stays products or services
Information collected when you purchase from Elite Stays is used to charge your credit card and deliver your booking confirmation electronically. We may also contact you about your stay for customer service purposes or to make any changes or cancellations to your booking.
- Respond to your questions or suggestions
We will use your address, email address and/or telephone number to contact you when you submit a question or suggestion.
Who We Share Your Information With
Elite Stays does not disclose any information about customer bookings to anyone except in the following circumstances:
- Legal obligations
Elite Stays may be required by law to disclose information provided by you to Elite Stays for the purposes of obtaining products or services from Elite Stays. Elite Stays may also disclose information against someone who poses a threat to Elite Stays’s interests (such as customer fraud) or whose activities could cause harm to others.
How You Control and Access Your Information
Elite Stays believes that site visitors and customers should have control over the collection and use of their PII. You have control and access to your information as follows:
- Booking information
If at anytime you would like to alter the PII you provided to Elite Stays in your booking, please contact us.
- General
If at anytime you wish to enquire about any of your PII that is stored by Elite Stays please contact us.
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